TERMS
& CONDITIONS
ORDERING
Please read these Terms & Conditions carefully before using this website or purchasing from us. By accessing, using or purchasing from our website you agree to be legally bound by these Terms and Conditions.
To protect us from card fraud, Garden Gecko is entitled to refuse any order placed at our discretion. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us during the order process. If you do not receive a confirmation email, please contact us to ensure your order has been accepted.
You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.
You can pay for your shopping in a number of ways, whether it is online or over the telephone. We accept MasterCard, Visa, Switch, Solo, Delta, Pay-Pal, Bank Transfer or Klarna. Online and telephone order payment is processed via our secure payment system. Please note we do not accept American Express.
To order a product you will need to follow the ordering procedures. Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website, please note as timber is bought in metric as opposed to imperial measurements we would round up/ down sizes therefore each product may not be sized exactly as advertised please contact our team if you have any questions regarding this.
You will be given clear instructions on how to navigate our simple online order process and you shall be required to provide us with your accurate personal details. By completing all details on our order form, confirming your order and making payment you are consenting to our Terms and Conditions. If you have a comment, concern or complaint about a product you have purchased from us, contact us via email at info@gardengecko.co.uk
AVAILABILITY
All Products are subject to availability. If the product you order is unavailable, we will inform you immediately. In the unfortunate event that we are unable to supply the product to you, we shall notify you as soon as possible and shall offer an alternative or reimburse your payment in full.
DELIVERY & INSTALLATION
Some postcode areas may incur an additional charge if outside our normal covered areas. You will be informed of any additional charges during checkout before you make payment. Construction dates will be confirmed during or shortly after the ordering process. If you are unsure of your estimated construction date please contact our team. Lead times for projects can be anything between 1 - 8 weeks, depending on a number of circumstances. This time frame can vary in our busy periods, and may depend on your product, i.e. custom and larger items may take longer.
Our team will organise delivery and installation with you via your preferred method of communication. Any extra costs that may be incurred due to unforeseen circumstances will be passed on, i.e. drains need moved in garden, levelling for base is required, extra items ordered or changes to the order after our team arrives. For more information on this please contact our team.
TERMS OF BUSINESS
Our wooden flat-pack products including climbing frames, playsets, swing-sets and playhouses are exempt from Distance Selling Regulations - Regulation 13 (c) and the right to cancel goods which "by their nature cannot be returned". The construction process involves drilling and screwing into wooden components which makes irreparable and permanent damage unavoidable. This does not affect the safety or structural integrity of the products, but does affect your rights to return the item. Due to the fact it is impossible and unavoidable to construct the item without causing irreparable damage to the timber we request that you carefully inspect the item after our team completes the construction process. You should contact us with any concerns immediately as we will not be able to accept and fully refund a returned product that has been assembled. Our team will aim to rectify any issues you raise within 14 days of your notice. This does not affect your other statutory rights. If entitled, a refund will only be applicable if and when the product is returned to us.
WARRANTY
We offer a 10-year anti rot guarantee with our frames - provided responsible maintenance is carried out on the frame after installation. Pressure treated redwood goes through 3 stages when left unpainted or without treatment. It starts off in the "green" stage after pressure treating is undergone, moves to the yellow stage around 12 months later and finally turns to its grey stage after 24 months of being left without any coating. A 10 year anti rot guarantee will apply to all treated timbers, assuming correct use, fair ware and tear and appropriate maintenance has been carried out.
All Play-Frames and Play-Houses constructed by our teams will come with a 2 year warranty. Any damage will be inspected by our teams and if the damage is found to be the fault of improper care or negligence we will refuse these warranty terms. Adequate documentation will be filed in regard to any claimed warranties. Please note that we recommend periodic checks on your equipment and relevant surface coatings to preserve the overall life of your product.
In the case of slide damage, for instance cracks at the top, these are caused either by the wind lifting the slide upwards in high winds or being physically lifted upwards by hand from the base while attached; unfortunately, this is outside the warranty. We advise you be aware of this as it falls under the category of proper and responsible care.
All accessories will come with a 1 year warranty.
The same conditions regarding improper care and negligence will apply.
Timber is a natural product and will expand and contract over time with changes in temperature, moisture content and other environmental factors. Timber will crack and split over time, this should not effect the products structurally. Round posts typically have more visible cracks, but again this should not have a structural effect. If you are concerned with the structural integrity of your timber product please do feel free to contact us. Things like natural knots in the wood and bowing of timber will occur as this is a natural product.